When will my order be processed ?

Orders placed after 12.00 AM CET, Monday - Friday, will typically be processed the next business day. Orders placed on Saturday, Sunday, and holidays will be processed on the next available business day.

In which country do you deliver ?

We manufacture all our lines in Portugal ad we deliver worldwide.

What is the average delivery time ?

The delivery time depends on the country of delivery and the services requested. Generally the delivery time is 48 hours.

What delivery services do you require ?

We work with DHL, UPS, SDA, FedEx 24/48 hours service.

Are all items displayed immediately available ?

We make every effort to maintain sufficient stock of items on our website; however, we may run out of stock of popular items.

Items ordered out of stock are removed from the basket ? Or fired later ?

In the rare case that an intem is out of stock, we will notify you via email and any changes to your order will be reflected in your order total.

Out of stock items can be added to the basket ?

We work to ensure that when you place an order online, the item is available at the time of shipping.

Where can I go to make specific requests ?

For any specific request please contact us at: contact@laflamme.com or you can usethis contact form.

Is it possible to return an item ?

Yes you can return any item purchased on this website within 14 days from the delivery date.

What are the conditions for returning an item ?

Make sure the product you return is in its original condition, including original tags and packaging.

What is the procedure for returning an item ?

Fill out the contact form and wait for a response, we will answer as soon as possible. Print the confirmation and put it in box with the returned product. In case the confirmation is missing, processing time may be considerably prolonged.

Can international packages be returned ?

As an international customer, you can return your parcel using any postal service. However, as the parcel remains your responsibility until it arrives to us, please remember to keep a proof of dispatch.

Can a return be refused ? For what reasons ?

We reserve the right to reject returns sent or communicated beyond the return period limit, or items which are not in their original, unaltered and unwashed condition.

How do we receive the refund ?

You will receive the refund in the same payment method used for the purchase.

How soon do we receive the refund ?

It will be made within 5 working days counting from the date of the delivery of the item to our warehouse.

For information ;

Return cost is paid by client. Duties, taxes and the original shipping charges are non-refundable.

Is it possible to exchange an item ?

We are not able to offer exchanges.